I have been a customer for a year. Besides my initial purchase, I am purchasing gold and silver coins each month as part of an investment program.
The staff has communicated with me by phone, a few times, to keep me up to date on the "Melt Value" of the metals I am investing, and offering advice on adjustments/alterations on my account that would be and are worth more to me. I am very pleased and confidant in ILB and look forward to a long business relationship.
Another, important, factor to consider when investing in Precious Metals is the mark-up charged over the base value. ILB regularly charges a lower fee than, virtually, all of the other firms online.
Reason of review: Good customer service.